Excerpt from Pink Bat,
by Michael McMillanPerceived Problem: The amenities were great, but the elevators in my client’s new office building were extremely slow. This became a major problem. Every day, frustrated and often angry crowds stood in the lobby, complaining as they waited for an elevator cab to arrive. The building’s developer and management team hired consultants to assess the problem and even solicited tenants for ideas. Here were some of the suggestions:
* Add a couple more banks of elevators.
* Make the doors open and close faster.
* Stagger business starting and ending times.
* Have visitors come during off-hours.Everyone was so focused on the problem, no one was able to see it as a solution…well, almost no one.
Pink Bat Solution: One morning I arrived to find a crowd (larger than usual), standing in the lobby. But instead of an angry mob, everyone was happily gazing up at the new video monitors that had been installed over the weekend. They were getting stock market information, checking the weather, and reading employee-related news. Amazingly, some people didn’t even board an elevator when it became available.
With Pink Bat thinking, the perceived problem became a solution. People were no longer waiting for elevators. Disney discovered this solution long ago. Waiting can be a big problem…or a great way to entertain and inform guests.
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Rajeev
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Rajeev
The important thing is this: to be able at any moment to sacrifice what we are for what we could become.
-Charles Du Bos -
Rajeev
Redoubling to system failure
Every 18 months for the last decade, the world has doubled the data it pushes to you.
Twice as much email, twice as many friend requests, twice as many sites to check, twice as many devices.
When does your mind lose the ability to keep up? Then what happens? Is it already happening?
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Rajeev
Great evening with Sandeep Ratra, Sheikh, Pat and Sang at Red Hot in Gurgaon.
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Rajeev
Amrish, Anil and I - On the streets of Chanakyapuri and then at CR park. Sweety joins in at Youngpura and Bhogal.
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Rajeev
Amrish, Anil and I - On the streets of Chanakyapuri and then at CR park. Sweety joins in at Youngpura and Bhogal.
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Rajeev
Nothing in the nature lives for itself
Rivers don’t drink their own water
Trees don’t eat their own fruit
Sun doesn’t give heat for itself
Moon doesn’t ever go on honeymoon
Flowers don’t spread fragrance for themselves
Moral: Living for Others is the Rule of Nature -
Rajeev
So how bad is the Greek financial crisis? Well Greek Telcom workers shut off the phones at the prime minister’s residence for non-payment of a bill
Link.
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Rajeev
“India will not only see a surge in cloud computing services but companies all over the world will look to India to support their transition to cloud computing,’’ Microsoft CEO Steve Ballmer said on Thursday.
India to lead world in cloud computing: Ballmer-Software-Infotech-The Economic Times.
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Rajeev
Here is my fave Every Breath You Take - new version.
Seth keeps sending me to check amazing things happening around the world. This time it was to music created on Music Hack Day. The music below has been created by The Swinger, a python code that takes any song and makes it swing. It does this be taking each beat and time-stretching the first half of each beat while time-shrinking the second half. It has quite a magical effect.
Every Breath You Take
Money for Nothing
